Ambulance Services
  ASB and St John - Working Together



St John provides ambulance services for approximately 90% of New Zealand's population. Each year, more than 900 paid and 2800 volunteer St John Ambulance Officers care for and save the lives of thousands of New Zealanders and visitors to the country.

To call for an ambulance in an emergency phone 111

All St John Ambulance Officers are trained under a nationally accredited training programme. After achieving the National Certificate in Ambulance (Patient Care & Transport), they progress through intravenous and cardiac qualifications to become St John Paramedics. Ambulance Officers who complete the National Diploma in Ambulance (Paramedic) then become Advanced Paramedics.  Ambulance officers also have the opportunity to complete the Bachelor of Health Science in Paramedic degree programme.

The St John Ambulance Service operates 24 hours a day, seven days a week. Conventional ambulances, four-wheel drive vehicles, rapid response units, motorcycles and helicopters ensure St John will come to your aid at any hour of the day in almost any terrain, weather or situation. Our services are managed and directed to the site through Emergency Ambulance Communication Centres that despatch and coordinate all the emergency land, water and air ambulance services.

In addition to emergency ambulance services, St John also:

  • Transports patients for arranged hospital admissions and to hospital outpatient clinics
  • Transfers patients between hospitals or from hospital to home
  • Assists police and fire services by providing medical cover in emergency situations
  • Arranges and staffs air ambulance flights and connections
  • Monitors personal medical alarms


Spin 360 Virtual Tour of a St John ambulance


Details on Patient Part Charges

There is a part charge to patients for ambulance attendance and/or transport for medical emergencies, as well as accident related injuries that are older than 24 hours.

St John Ambulance Services are not fully government funded. Contracts with the Ministry of Health, ACC and District Health Boards fund nearly 80% of our Ambulance Service direct operating costs. The shortfall is made up from community donations, fundraising, revenue from our commercial activities, the contribution of our volunteers, as well as contributions from part charges.

Click here for details of ambulance and patient transport charges

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