Terms and Conditions - up to 1 month free trial period
Term of free trial period: The client is entitled to a free trial period with their St John Medical Alarm
service. This free trial period will be no longer than 1 month and is determined as follows:
For clients who do not qualify for government funding: the first payment is due exactly one month from date of
installation of their St John medical alarm.
For Government funded clients: payment commences on the first government payment date closest to and before
the end of the first month's service. For example:
St John installs a medical alarm for Mrs Jones on Wednesday 7th of July. Mrs Jones qualifies for
Government funding. The Government funding payments fall fortnightly on Monday the 12th of July, 26th of July,
9th of August and so on.
The first payment date for Mrs Jones will be Monday 26th of July because the next government payment date,
Monday 9th of August, is outside the 1 month period. The free trial period will therefore be 19 days in this
case.
Service extent during free trial period: For the duration of the free trial period, the client receives the
full entitlement of a paying client including provision of emergency ambulance services at no cost if needed.
If client cancels during free trial period: If the client cancels their St John Medical Alarm during the
free trial period, St John will remove the alarm unit, transmitter and other peripherals (if any) at no cost
to the client, and no amount will be payable to St John on account of the cancellation.
Basis of continuation of service after no charge trial period: On continuation of service beyond the free
trial period, the client acknowledges that St John will commence charging for the service. St John's
standard payment terms are "in advance".
